Refund Policy

This Refund Policy explains when and how you can get your money back. It should be read together with our Cancellation Policy and Payment Terms.

Free trials

Free trials are free — nothing is charged, so there is nothing to refund.

Escrow protection

Because your payment is held in escrow and only released to the teacher after a lesson takes place, funds for a lesson that has not happened can be returned to you.

Cancellations by you

If you cancel within the cancellation window shown at the time of booking, you receive a refund. Cancellations after the window may be subject to the teacher's policy.

Teacher no-shows

If a teacher does not attend a scheduled lesson, you are refunded in full, automatically.

Technical problems

If a lesson cannot go ahead because of a fault on our side, we will refund or help you reschedule at no extra cost.

Where refunds go

Eligible refunds are returned either to your Platform wallet (applied automatically at your next checkout) or to your original payment method, as indicated when the refund is issued.

Timing

Refunds to your wallet are effectively immediate. Refunds to a card or external method may take several business days to appear, depending on your bank or provider.

How to request

Most eligible refunds are handled automatically. For anything else, contact us through our Contact page or open a dispute from your bookings.